Customer Experience Associate

Woburn, MA

Customer Experience Associate Wanted for the #1 MA-based Solar Installer

Boston Solar is seeking talents to join our solar family. We work hard, have fun and value a work-life balance.  Boston Solar is the #1 residential solar company based in Massachusetts, with over 4,500 installations in only 10 years and growing fast. We are proud to power Massachusetts, a state that continues to lead the nation in solar installations. We provide superior products, exceptional customer service and the highest quality workmanship. 


Job Responsibilities

Support the Customer Experience Team by performing a wide range of administrative and customer facing tasks including, but not limited to:

  • Preparing utility, municipal permit, and incentive applications needed for solar and energy storage projects
  • Compiling job information packets for installation crews and filing site photos and documents received after installation.
  • Performing initial quality control checks on incoming contract paperwork from Sales Team
  • Performing front-line phone and e-mail troubleshooting with customers regarding system issues
  • Communicating with external partners (ex. lenders, contractors) to follow up on project-related requests
  • Following up with local building departments to coordinate closing of building and electrical permits
  • Facilitating inter-departmental communication on projects requiring action across teams
  • Utilizing Salesforce CRM, Dropbox, and other platforms to keep customer records up to date
  • Assisting with day to day customer service functions for business as needed (ex. answer and route inbound calls)


  • Strong verbal and written communication skills
  • Motivation to consistently provide the highest level of responsiveness to both internal and external teams
  • Willingness and ability to learn and adapt to changing incentives and regulations regarding solar
  • Effective organizational skills in prioritizing workflow and multi-tasking
  • Ability to excel in a team-oriented environment
  • Customer support experience preferred (1+ years)
  • Familiarity with Salesforce customer database use and Solar industry a major plus


  • 15 days of paid time off plus federal holidays
  • Comprehensive medical plans
  • Free life insurance. Short-term and long-term disability insurance. Accident insurance. Critical Care and Cancer insurance coverage
  • 401(k)

 We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.